FREQUENTLY ASKED QUESTIONS
How quickly will I receive my order?
Most orders are processed and shipped within 1–2 business days. Delivery time depends on your destination country within the EU — typically 3–7 business days.
What happens after I place an order?
You’ll receive a confirmation email immediately after purchase. We begin processing right away and send you tracking updates until your order arrives.
What if there’s a problem or I’m not satisfied?
Your satisfaction matters to us. If you experience any issues, contact us and we’ll make it right. Enjoy a 30-day return policy, and a 1-year warranty on most of our products (conditions apply).
Which countries do you ship to?
We currently ship across all EU member states. We are planning to expand to Asia and Central America by 2027. If you’re outside the EU and interested, contact us at the inquiries page.
How do I return a product?
Contact us within 30 days of receiving your order. Items must be in original condition and packaging. Once we receive and inspect the return, we’ll process your refund within 5–7 business days. Full details are on our Refund Policy page.
How does red light therapy actually work?
Red light therapy (also called photobiomodulation) uses specific wavelengths of red and near-infrared light — typically 630–850nm — to penetrate the skin and stimulate cellular energy production (ATP). This supports muscle recovery, reduces inflammation, and promotes tissue repair. The science behind it is backed by hundreds of peer-reviewed studies and you can find references linked on our research page.
When should I wear the blue light glasses?
Night Sync: Ideally 1–2 hours before your intended bedtime, whenever you’re using screens — phone, laptop, or TV. Many athletes also wear them after evening training or late games to wind down faster.
Day Sync: Wearable daily.
How can a vibration plate help your recovery routine?
You can use a vibration plate for short, structured sessions that add movement to your routine. Many people use it for warm-ups, cooldowns and active recovery when they want a simple, time-efficient way to support movement and feel ready for the next session.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, contact us at info@recoverby.com as soon as possible and we’ll do our best to help. Once an order has been packed or shipped, changes can no longer be guaranteed.
Will I have to pay customs or import fees?
For EU orders, customs fees are normally not charged. If any extra charges apply to your destination, we’ll let you know as clearly as possible before shipping.
